The healthcare quality department is in charge of the creation of hospital policy and procedures. Healthcare professionals within the department are responsible for ensuring that all of the processes in a hospital operate smoothly and consistently for every patient no matter what his or her initial visit was.
A strong healthcare quality management system is the cornerstone to achieving patient satisfaction and initiate positive changes that improve patient satisfaction, increased patient safety and enhanced patient satisfaction levels.
There are certain goals "The Joint Commission patient safety goals" first to identify patients’ safety, dangers and risks, you must have a clear risk assessment. So, this should be clear for example risk of fall or in other countries but especially risk of fall we need to identify patients correctly, but at least by two ways.
What are the characteristics of root cause analysis? it deals with all the possible causes of the error to the people could be the patient, the procedures, the equipment, the environment, the medications or organization.