Being a valued patient in any hospital, you and your family have the following rights:
(rights of Children, Old people and Patients not able to practice their rights, will be granted to their families/guardians):
You have the right to understand and use all your rights, (you will receive a written copy of these rights from the reception, registration office or PRO office) and if, for any reason, you do not understand them, please contact customer relation office and ask for a help including an interpreter.
You have the right to receive comprehensive medical care, with the aim of reaching proper diagnosis and treatment of illness and injury.
You have the right to receive immediate emergency care whenever needed without delay.
You have the right to know the identity of the physician or other practitioner responsible for your care.
You have the right to receive comprehensive information in a manner you can understand (from the health care team) about the diagnosis, proposed and the cause of the changes, alternative treatments, potential benefits and drawbacks to the proposed treatment, likelihood of successful treatment, possible problems related to recovery and possible results of non treatment (this right will be automatically granted to families/guardians of children, old people and patients not able to practice their rights).
You have the right to have an interpreter (if available) if the language barrier presents a problem of understanding the details of your care and the treatment provided to you.
You have the right to give your written general consent for treatment when you enter the hospital.
You have the right to give your written consent before surgical, invasive procedures, anesthesia, the use of blood and its products and any other high-risk procedures and treatments.
You have the right to receive all information that you need before giving your consent for any proposed procedure or treatment; this information should include the benefits, available alternatives and the possible risks (if any) of the procedure or the treatment.
You have the right to participate in care decisions.
You have the right to maintain your need for privacy for all examinations, procedures, and treatment and the confidentiality of all of your information.
You have the right to choose the treating doctor (depend on availability) in addition to the right to reject the treating doctor upon furnishing a genuine reason.
You have the right to refuse the treatment (if you would like to) and to be informed of the medical consequences due to your refusal, accordingly you will sign a form prepared to that effect and leave the hospital. (This right will be automatically granted to families/guardians of Children, Old people and Patients not able to practice their rights).
You have the right to refuse examination or observation by any person not directly responsible for your care; in such case they should have the permission of the patient to be present during case discussion, consultation, examination and treatment. (This right will be automatically granted to families/guardians of Children, Old people and Patients not able to practice their rights).
You have the right to be protected from physical, verbal and psychological assault.
You have the right to receive information from the organization that supports your choice to donate organs and other tissues; this information includes potential benefits and risks.
You have the right to receive a complete explanation of the need to be transferred to another treatment facility and all reasonable alternatives to such transfer. The institution to which the patient is to be transferred must accept the patient before he/she is transferred.
You have the rights to (if you would like to) complaint through patient relation office (contact internal number 5249) without any fear of reprisals about the care and services you are receiving and to have the hospital responds to you. Patients whether inpatients or outpatients can contact customer satisfaction office to give complaints and suggestions about service and have them addressed to the concerned department.
You have the right to view your medical record under the supervision of the doctor or the medical team who is in charge of your treatment according to the hospital policy and regulations.
The organization respects and supports patient’s right to appropriate assessment and pain management and provides education for patients and their families about pain and pain management.
The hospital is committed to provide the dying patient with respectful and compassionate care and respect his unique needs.
You have the rights to obtain a medical record and a copy of the medical test results from the medical record section (if you would like to) for which there will be a hospital charge.
You have the right to receive written discharge instructions/plan from the nursing team; this plan will highlight treatment follow up and medical instruction of how to take care of yourself.
You have the right for organ donation for your family member and others.
Patients and family have the following responsibilities:
Respect and value the hospital rules and regulations while paying a visit or approaching for consultations.
Show consideration for others and deal with other patients and staff with respect.
Respect the privacy of other patients.
Provide complete and accurate information about present complaints, past illness, hospitalization, treatment, and any known sensitivity to medication and any other matter relating to your health.
Follow the health care provider’s instructions.
Accept responsibility for refusing treatment or not following your treatment plan even after explaining the risk of not following it.
Avoid delay in taking appointment from the appointment office in medical record section.
Attend the appointment on time, if you want to cancel it, inform the appointment section 48 hours in advance.
Respect the priority given to the emergency cases.
Observe safety regulations including the no smoking policy.
Ensure financial obligations of your health and care fulfill promptly (either in cash, insurance or by sponsorship).
Give the requested samples and make the medical check up on time with no delay.
Avoid bringing valuable personal things to the hospital since the hospital is not responsible of saving them, but in emergency cases only, you can give this valuables to the Admission Discharge Transfer (ADT) section in his presence of security staff, after you sign in the related documents, you have to keep a copy of it and ask the person received to show his identity, taking into that the hospital is not responsible for any consequences.